About Us & Our Team
How We Make a Difference
Since 1995 SMLr, Inc.
providing custom designed management and staff development programs onsite and online
Certifications
New York City MWBE & EBE Certified
Nassau County MBE Certified
New York State SDVOB (Service-Disabled Veteran-Owned business)
Port Authority New York & New Jersey MBE Certified
Our Team
desander Más
Desander Más, President of Shields Mas Learning Resources, Inc., is course developer, facilitator and keynote speaker. He has more than 30 years experience providing staff and management courses to City Government, Universities and the private sector. Among the courses developed and implemented are customer service programs implemented by thousands of supervisors and front line personnel of the Agencies of the City of New York and the Colleges and professional Schools of the City University of New York (CUNY).
Carol Shields
Carol is the co-founder of SMLR, Inc. and Vice President of Administration. A Baruch graduate and former stock analyst, Carol co-launched SMLR, Inc., with Desander in 1994. In addition to managing operations for SMLR, she has for the last 20 years provided clients, such as the National Labor & Management Conference, with her expertise in managing client conferences.
nicole blackwood Billingslea
Nicole Blackwood (Billingslea), MBA, Masters in Project Management, is a result-oriented consultant and educator. Nicole has over 10 years of continuous responsibility and leadership experience in project management, training, and medical/dental patient care. She consults, coordinates, and trains healthcare team members to assess, plan, implement and evaluate patient care plans. This includes developing and implementing procedures and policies to help support organizational goals. She was awarded the Navy Achievement Medal for process improvement of the dental scheduling system to coordinate efficient care amongst various dental clinics leading to operational readiness of 98%.
LaCara Reddick
LaCara Reddick is a consultant skilled at developing and implementing large-scale, mission-driven projects that advance organizational effectiveness. She has diverse work experiences with nonprofit, higher education and corporate sectors. LaCara played key leadership roles in advancing strategic organizational priorities while at The Children’s Aid Society. Prior to joining The Children’s Aid Society, LaCara served as special assistant to the president of Johnson C. Smith University where she acted as a liaison, spearheaded University-wide projects and managed board relations. LaCara holds a BS in Business Administration (Banking and Finance) from Johnson C. Smith University in Charlotte, North Carolina and an MPA in Nonprofit Management and Policy from New York University, Wagner School of Public Service. She is an American Express Leadership Fellow and a Rotary Ambassadorial Scholar, where she studied international affairs at the University of Ghana, worked in village schools and promoted peace.
Charis Warchal
Charis Warchal, M.A., is an award-winning corporate communicator, writer, strategic planner, media professional, and branding/reputation advisor. Charis' expertise is in strategic executive messaging and customer/sales and employee education communications aligned to brand values and standards. She supports organizations with critical communications, including annual reports, corporate responsibility reviews, white papers, and policy handbooks. She has worked with brands such as Verizon, Barclays, and many other Enterprise and Small Businesses, helping them achieve their business outcomes by aligning their internal and external communications programs to company strategy.
Christine Shields
Christine Shields, JD, provides her expertise in consulting and facilitation in learning & development to a spectrum of diversified organizations that include City Government, Universities and the private sector. In addition, for clients who want to enhance their social experiences and gain an improved sense of taste, Christine provides consulting and engaging workshops in wine and spirits. Christine has practiced law for more than 30 years litigating in New York and Federal Courts, and in her spare time has a private practice in Elder Law and estates and Trusts.
Chelsea Shields-Más
Chelsea Shields-Más, PhD, specializes in instructional design with more than 10 years experience as a College Professor in creating innovative instructional techniques in the classroom and . Techniques that motivate participants to increase their awareness and apply learned skills at their worksite.