shad
mhead
homeassesssellsupportmaintainsmlrpriv
  space bar
 
     
  desWelcome to Shields Mas Learning Resources, Inc. (SMLR, Inc.) Our consultants provide clients with the tools needed to build a successful sales and service organization, from assessing skills and knowledge to developing a professional cadre of sales and customer service professionals. How effective is your team? SMLR's SWOT analysis identifies a framework for analyzing an organization's strengths and weaknesses, and the opportunities and threats that it faces. Our Partnership Selling and Customer CARE assessments identify critical customer interactions. To maximize sales opportunties SMLR's unique Partnership Selling Skills approach that meaningfully differentiates sales representatives from their competitors; and a Customer CARE process that turns customer service representatives into business development advocates that support the organization’s strategic objectives. And, new for 2016 - 2017, we have added three additional business development resources: Effective Email: Customer Service in the Digital World; Professional Behavior & Boundaries, and for our clients in wine & spirits: Our very distinctive Wine & Spirits Partnership course. > READ



Follow DesanderSMLR on Twitter View Desander Mas's profile on LinkedIn
 
 
hdr
  Law
Government
Education
Pharmaceuticals
Finance
Non-Profit


How We Work With Clients >

 
 
 
picAssess
SWOT Analysis and Partnership Skills & Customer CARE Assessments
> READ
space

picSell
providing the skills and tools to persuasively sell your products and provide excellent customer service.
> READ
space

picSupport
providing your team with leadership and management skills and learning resources.
> READ
space

imageNEW
Effective Email: Customer Service in the Digital World; Professional Behavior & Boundaries, and our unique Wine & Spirits Partnership course.
> READ
space

picSMLR Associates
Learning and development specialists with expertise in the private and public sectors.
> READ
space

pic$ Networking Tips
Successful networking is the result of planning, providing value, consistency and follow up.
Click here to download Ten Tips for Successful Business Networking.
Click here to download Tips for Using Social Media for Business.
space

space
pic
© SMLR, Inc.   ::   Phone: 631-513-1011   ::   Fax: 631-757-6569   ::   Email
HOME  ::  ASSESS  ::  SELL  ::  SUPPORT  ::  NEW  ::  SMLR  ::  PRIVACY POLICY  
shadow